I want to share a conversation that one of my colleagues had with a Canadian gentleman the other day. It started with an enquiry for a very unusual bearing and ended with a very satisfied customer - and a glowing testimonial for Acorn.
It’s always good to get feedback from customers. It’s a great feeling when you can help a customer out of a tight spot, and our team thrives on that customer satisfaction buzz. Even more important, is learning how we can improve our service when we get it wrong - Thankfully, with a 99% picking accuracy and 99.5% delivery record, these are few and far between!
This is the conversation which happened via email:
Customer: Hi Helen, thank you for your prompt and kind response. I want to confirm that Acorn actually has this unusual bearing already in its possession, in stock. (I have contacted SKF worldwide and they only show reserves of it in Italy, and SKF Canada said 4-6 weeks to have it brought over...) If you do have one unit of the item SKF 613742c/c4 there with you, I would certainly make the purchase. Thanks much in advance,I want to share a conversation that one of my colleagues had with a Canadian gentleman the other day. It started with an enquiry for a very unusual bearing and ended with a very satisfied customer - and a glowing testimonial for Acorn.
It’s always good to get feedback from customers. It’s a great feeling when you can help a customer out of a tight spot, and our team thrives on that customer satisfaction buzz. Even more important, is learning how we can improve our service when we get it wrong - Thankfully, with a 99% picking accuracy and 99.5% delivery record, these are few and far between!
This is the conversation which happened via email:
Customer: Hi Helen, thank you for your prompt and kind response. I want to confirm that Acorn actually has this unusual bearing already in its possession, in stock. (I have contacted SKF worldwide and they only show reserves of it in Italy, and SKF Canada said 4-6 weeks to have it brought over...) If you do have one unit of the item SKF 613742c/c4 there with you, I would certainly make the purchase. Thanks much in advance,
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