Sales Advisor vacancy at our central distribution centre

Location: Rotherham Central Distribution Centre

Department: UK Sales Department

Posted: 17/05/2021

Overview of Role
To serve the sales customer base providing excellent customer service and also to provide general administration support to the Sales Manager.

Key Responsibilities:

  • Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets
  • Processing sales orders using Microsoft Great Plains & Microsoft Excel
  • Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
  • Scanning, distributing and electronically filing all commercial invoices that have been created for shipments from the previous day
  • Responding to customer enquiries on the phone or via e-mail or via web based sourcing tool
  • Sourcing items from other suppliers when required
  • Maintaining high standards of administration and customer service to achieve maximum profitability & service level
  • Relaying customer issues and feedback to the line manager
  • To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues
  • To undertake, when requested by the Sales Manager or Company Directors, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company
  • To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role


Experience and Skills Requirement

Key Skills Required:

  • Excellent communication skills, telephone manner and technique as well as good interpersonal skills
  • Effective numeracy, literacy and word processing skills
  • Ability to liaise closely with internal colleagues and external contacts
  • Ability to work as member of a team
  • Commercial awareness i.e.  good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
  • Good negotiation skills with the ability to assess issues and be assertive as required
  • Ability to make decisions relating to the day to day tasks within your remit without upward referral, and refer wider reaching decisions to the Sales Manager
  • Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy
  • Demonstrates an analytical approach to facts and figures
  • Willingness to learn and be flexible in their working arrangements
  • The ability to handle confidential information in the appropriate manner


Knowledge Required:

  • Good product knowledge
  • Good knowledge of Dangerous Goods Handling procedures
  • Knowledge of Importing Procedures
  • Competent in the use of Microsoft Excel, Word and Outlook


Experience (and/or) Qualifications Required:

  • Standard grades in English and Maths as a minimum

All applications will be treated with strictest confidence.  Applicants should apply via email attaching a CV and send to Gill Cockroft (HR Manager) at