1. Eligibility for returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Certain products, such as personalized or custom-made items, may not be eligible for return. We will clearly indicate such products on their respective product pages.
2. Initiation of returns
To initiate a return, please contact our customer support team within 30 days from the date of delivery.
You can reach our customer support team via +44 1709789999.
Or via email at, sales@acorn-ind.co.uk (opens new window)
3. Return process
Once your return request is approved, we will provide you with instructions on how to return the item.
Please ensure that the item is securely packaged to prevent damage during transit.
You will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
4. Inspection and refund
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
If the item is approved for a refund, we will initiate the refund to your original method of payment.
Please note that it may take 7 days for the refund to be processed by your bank or credit card company.
5. Non-refundable Items
The following items are generally non-refundable:
- Personalized or custom-made items.
- Any perishable goods.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you can return it for a refund and place a new order for the desired item.
7. Damaged or defective items
If you receive a damaged or defective item, please contact our customer support team immediately.
We may request you to provide supporting documentation, such as photographs, to assess the issue.
We will work with you to resolve the issue promptly, either by providing a replacement or initiating a refund.
8. Exceptions
In exceptional cases, we reserve the right to refuse returns or charge a restocking fee if the returned item does not meet the eligibility criteria or if it has been damaged due to misuse or negligence.
We value your satisfaction and will make every effort to ensure a smooth return process. If you have any questions or concerns regarding our refund and returns policy, please don't hesitate to contact our customer support team for assistance.
Please note that this is a general refund and returns policy template, and you should consider consulting with a legal professional to ensure compliance with local laws and regulations.
You can reach our customer support team via +44 1709789999.
Or via email at, sales@acorn-ind.co.uk (opens new window)