CASE STUDY: Delivering a tailored coupling solution for a leading pump, motor, and gearbox repairer

The Challenge

When a specialist 6" Renold coupling failed, an established pump, motor, and gearbox repairer needed a fast and effective solution to stay ahead of their competitors. Another repairer had misquoted a smaller coupling, which not only delayed repairs but also caused further damage, increasing downtime and costs whilst reducing revenue from potential clients. With fierce competition in the local market, finding the right solution quickly was essential to the smooth running of the business and the livelihood of employees.

The Solution

Business Development Manager Michael Turl was undeterred by the issues that the customer was facing, collaborating closely with Renold and the customer to modify a GF70DA Renold Double Engagement coupling to better suit their specific needs. The key adjustments included:

• Shortening the coupling hubs to create more maintenance space, improving accessibility for future servicing.
• Providing technical drawings and pricing support to ensure full clarity and confidence in the solution.
• Navigating supplier relationships to secure the order despite a competitor having a direct account with Renold.

Through careful engineering and strategic communication, Michael ensured the right coupling was delivered on time, preventing further damage and allowing our client to resume their work and continue serving their clients

The Results

By delivering a precisely engineered solution, ACORN not only resolved the immediate issue but also helped the client reinforce their reputation for quality and reliability in a competitive market. The modifications made to the coupling allowed for improved maintenance access, reducing the risk of future complications and making ongoing servicing more efficient.

The success of this project has also led the client to explore the possibility of purchasing a spare coupling, recognising the value of having a reliable solution readily available. This has strengthened their confidence in our expertise and ability to provide bespoke solutions tailored to their needs. Beyond the technical benefits, this project also demonstrated the power of effective supplier collaboration and strategic problem-solving.

Need a tailored solution for your engineering challenges? Get in touch today!