Sales Advisor (Export Division)

LOCATION:

Rotherham Head Office

WORKING HOURS:

40 Hours per week (8:00am–17:00pm)

REPORTS TO:

Export Sales Manager

Job Purpose statement

To increase export sales revenue and profitability by providing excellent customer service and sales functions as well as providing general administration support to the Export Manager and Export Team.

 

KEY RESPONSIBILITIES:

• Processing sales enquiries and sales orders
• Handling inbound sales enquiries on the telephone, via e-mail and online platforms for both existing customers and prospects
• Processing web orders from Acorn Express
• Sourcing items from suppliers when required
• Maintaining high standards of administration and customer service to achieve maximum profitability & service level
• Progressing customer orders to ensure prompt delivery and sending outstanding order updates to customers
• Developing your understanding of customers’ needs to work with the Export Sales Manager to maximise every opportunity
• Relaying customer issues/pricing information and feedback to the Export Sales Manager
• To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues
• To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role

 

Key relationships: Working closely with the Export Sales Manager, Export Sales Team, Warehouse Team and Export customers.

 

ESSENTIAL SKILLS:

• Enthusiastic and self-motivated
• Excellent communication skills, telephone manner as well as good interpersonal skills
• Ability to work as a member of a team and liaise closely with internal colleagues and external contacts
• Good commercial awareness i.e. sales procedures, net & gross profit as well as purchasing costs
• Exceptional organisational and prioritising skills
• Good working knowledge of Microsoft Excel, Outlook & Word
• Willingness to learn
• Good negotiating experience
• Ability to work closely with key assigned customers to grow their account
• Ability to handle confidential information in the appropriate manner
• Strong sales and negotiation techniques

 

Desired skills:

• Previous sales experience
• Knowledge of export procedures & documentation
• Second language

 

Apply for this position

We are always looking for passionate, talented and enthusiastic people to join the team.

We make sure every Acorn employee has the chance to make a difference - we offer career-enhancing development opportunities for those with the talent and energy to drive us forward. In addition, as Acorn is part of Axel Johnson International, there are also potential career opportunities within 25 countries worldwide.

If you think you have what it takes to improve how we do things, then we would like to hear from you. Please email your CV and a covering letter to :-

natalie.jones@acorn-ind.co.uk & gill.cockroft@acorn-ind.co.uk

Inclusion and Diversity:

We are an equal opportunity employer. We provide an inclusive environment for all our employees.

We are committed to fostering inclusion and diversity in relation to our employees, customers and the community in which we operate.

We aim to ensure that all our employees have the opportunity to develop to their full potential regardless of race, gender, nationality, age, disability, sexual orientation, religion or background; and we will not allow artificial or prejudicial barriers from obstructing their career and personal development.