Sales Advisor - Cumbria

JOB TITLE  

Sales Advisor 

REPORTS TO  

Branch Manager

LOCATION  

Branch 

WORKING HOURS 

40 Hours per week (8:00pm-5:00pm) 

Overview of Role:

To work as part of a team to drive sales & profit whilst maintaining a high standard of customer service. 

KEY RESPONSIBILITES  

• Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains  
• Processing sales orders using Microsoft Great Plains  
• Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service 
• Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool  
• Sourcing items from other suppliers when required  
• Maintaining high standards of administration and customer service to achieve maximum profitability & service level  
• To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues  
• To undertake, when requested by the Branch Manager or Company Directors, additional reasonable tasks and responsibilities not outlined above to support the success and continuing performance of the department and company  
• To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role

 

ESSENTIAL SKILLS  

• Positive attitude 
• Customer orientated with strong interpersonal skills 
• Able to work using own initiative & unsupervised when required to do so 
• The ability to work under pressure in a busy fast paced environment 
• Ability to organise, prioritise, multitask, be flexible and meet deadlines 
• Negotiating skills  
• Willingness to learn and be flexible  
• Enthusiastic, driven and sales orientated 
• Excellent communication skills, telephone manner and technique as well as good interpersonal skills  
• Effective numeracy, literacy, and word processing skills  
• Ability to work well with others and a team player 
• The ability to handle confidential information in the appropriate manner  
• Good IT skills. (Full training will be given on Great Plains software will be given to the right candidate)  
• Good working knowledge of Microsoft Excel, Word and Outlook  
• Willing to help with van deliveries to cover for holidays & driver absence  

 

KNOWLEDGE  

• Commercial awareness i.e.  good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures  
• An interest in engineering & related products preferred 

 

EXPERIENCE & QUALIFICATIONS 

• Experience in Sales is preferred

 

Apply for this position

We are always looking for passionate, talented and enthusiastic people to join the team.

We make sure every Acorn employee has the chance to make a difference - we offer career-enhancing development opportunities for those with the talent and energy to drive us forward. In addition, as Acorn is part of Axel Johnson International, there are also potential career opportunities within 25 countries worldwide.

If you think you have what it takes to improve how we do things, then we would like to hear from you. Please email your CV and a covering letter to :-

natalie.jones@acorn-ind.co.uk & gill.cockroft@acorn-ind.co.uk

Inclusion and Diversity:

We are an equal opportunity employer. We provide an inclusive environment for all our employees.

We are committed to fostering inclusion and diversity in relation to our employees, customers and the community in which we operate.

We aim to ensure that all our employees have the opportunity to develop to their full potential regardless of race, gender, nationality, age, disability, sexual orientation, religion or background; and we will not allow artificial or prejudicial barriers from obstructing their career and personal development.