CASE STUDY: How a Servo Motor Failure Became a Sustainable Cost Saving

When a local crisp manufacturer had a major line breakdown due to a failed servo motor, they were faced with the threat of extended downtime, significant lost revenue, and long replacement lead times. The required part was difficult to source and extremely costly, as the OEM was based in the USA.

That’s where MRO Sales Specialist, Jack Burge stepped in. Knowing that ordering from the OEM wasn’t viable, Jack quickly identified and sourced an equivalent servo motor that could be delivered within a week at a cost of £9,575.16, getting production back up and running as fast as possible.

But Jack didn’t stop there. Recognising that another breakdown would put the customer in the same risky position, he arranged for the original unit to be repaired and kept as an on-site spare. The repair cost just £525, saving the customer £9,050.16 compared with purchasing another new unit and ensuring they had a guaranteed replacement available immediately.

This approach can now be repeated for every failed unit, providing:

• Continuous access to a critical spare
• Significant cost savings
• A more sustainable alternative to buying new components

Thanks to proactive support and smart sourcing, the customer avoided extended downtime and gained a smarter long-term, economical, and environmentally friendly maintenance strategy.

ACORN’s sales specialists are here to help keep your machinery running smoothly, offering practical guidance and the right solutions whenever you need them.